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FAQ FOR BURNERS
This is FAQ list for BURNERS.
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1
Do you have any working videos?
If you need operation videos, we can film a test run for you before shipping. If we have stock, we can shoot the video.
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2
How does it operate? Is there a manual?
We have installation and operation manuals.
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3
Is there a circuit diagram?
Yes. We can send it if needed.
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4
Do you have any certificates?
We have CE certification and ISO9001.
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5
How long is the warranty period?
The domestic parts on the burner are warranted for 1 year, and imported parts (such as SEIMENS) are not covered by warranty.
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6
What if there is a problem with the burner when we are abroad?
We can provide remote online video guidance to identify and resolve your issue promptly.
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FAQ FOR ACCESSORIES
This is a FAQ list for ACCESSORIES.
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1
How long is the warranty period?
Chinese spare parts, one year warrant. Original spare parts, like Siemens, Dungs, Danfoss, Lamtec, Suntec, NO WARRANT.
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2
Are the parts imported or domestic?
We use original spare parts in our burner. Such as Dungs pressure switch, SIEMENS controller, Danfoss nozzle, Suntec pump.
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3
How do you ensure the quality of the spare parts you provide?
We have quality inspectors for each spare parts and make sure all accessories work excellent.
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4
Do you test the accessories?
We have special equipment for accessory test, like photocell, impeller.
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5
Do you offer any discounts or preferential prices for bulk purchases or large-volume orders?
If your need is big quantity, we will offer you big discount.